We are facing a problem where when a client (Browser/mobile) calls an asynchronous web service from SAP, it get stuck in a queue in SRT_UTIL with status "Wait for Scheduler" like below.
We were able to release it forcefully so that it can continue what it has been coded to do and it was successfully executed. That means the value that was passed from the client has already reached the SAP server side but got stucked in the queue.
When I further click on one of the yellow status line, I got a response like below.
Why do this happen? and how do I solve this issue where it gets stucked in a queue.
Any advice are greatly appreciated.